Welcome to www.fletchfurn.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium furniture platform specializing in fashion-forward designs and durable materials, including browsing, purchasing, and engaging with content related to our curated selection of three-seater sofas, rattan chairs, dressing tables, and consoles. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by design-conscious individuals seeking elevated home furnishings that blend contemporary aesthetics with lasting durability. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully curated collections of three-seater sofas, rattan chairs, dressing tables, and consoles), (2) engage in commercial resale of items purchased from our boutique (as we maintain strict quality control through direct sales to preserve design integrity), or (3) interfere with site operations through any means (including but not limited to manipulating pricing systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand's commitment to sophisticated design and material excellence.
All visual and textual content displayed on the Site—including but not limited to product photography showcasing our three-seater sofas' tailored silhouettes, detailed descriptions highlighting rattan chairs' artisanal weaving techniques, logo designs, and interior styling guides—constitutes the exclusive intellectual property of www.fletchfurn.com or its authorized licensors. This encompasses our distinctive design philosophy, material innovation patents for durable furniture construction, and proprietary manufacturing processes which are protected under international copyright, trademark, and design patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including color fidelity (noting that monitor calibrations may affect wood stain appearances), precise measurements (with detailed dimension charts provided for three-seater sofas and consoles), and material composition disclosures highlighting durable construction—occasional discrepancies may occur in our handcrafted collections. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented joinery techniques or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our limited-production furniture pieces, we may implement purchase restrictions on select styles (particularly during seasonal launches of three-seater sofas or exclusive rattan chair collections). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical SKUs, shipping to freight forwarders, or suspicious payment patterns). Our boutique exists to serve individual clientele who appreciate the craftsmanship and durable materials behind each furniture piece.
All orders undergo meticulous quality inspections before dispatch to ensure each three-seater sofa, rattan chair, dressing table, or console meets our exacting standards for design and durability. Processing typically requires 3-5 business days (excluding weekends and holidays). During peak seasons, processing may extend to 5-7 business days. International shipments of our durable furniture pieces may require 14-28 business days for delivery, subject to customs clearance procedures beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline.
We offer a 21-day return window from the delivery date for unused furniture in original packaging with all protective coverings intact. Return shipping costs for large items like three-seater sofas and consoles are the customer's responsibility unless the return results from our error. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility. Custom-made or final sale items (clearly marked as such) are ineligible for returns. For assembled furniture, we may require photographic evidence of condition before authorizing returns. Exchange requests are subject to current inventory availability of our fashion-forward designs.
The Site may feature curated links to interior design publications, collaborator content showcasing our furniture in styled environments, or complementary home decor providers. These third-party resources operate independently from www.fletchfurn.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic collection launches), (2) perpetual inventory availability of specific furniture styles (as many pieces involve limited production runs), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions for durable home furnishings.
To the maximum extent permitted under applicable law, www.fletchfurn.com shall not be liable for: (1) carrier-related delivery delays for large furniture items (including but not limited to weather disruptions, customs holdups, or logistical errors), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as opportunity costs from temporary service interruptions), or (4) third-party actions involving our products (including unauthorized reseller claims or design misrepresentations). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional furniture with fashion-forward design and durable materials.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new delivery partner integrations or sustainability initiatives for durable materials), legal compliance requirements, or enhanced customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the designer furniture e-commerce sector.
For questions regarding these Terms or any other inquiries about our three-seater sofas, rattan chairs, dressing tables, or consoles, please contact our Customer Experience team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal sales or product launches.
