At www.fletchfurn.com, we are dedicated to delivering your carefully selected furniture pieces with the utmost care and precision. Our shipping procedures are thoughtfully designed to ensure that your three-seater sofas, rattan chairs, dressing tables, and consoles arrive in impeccable condition, reflecting our commitment to quality craftsmanship and durable materials while maintaining transparent delivery timelines.
Every order undergoes meticulous inspection and secure packaging to protect your furniture investments. Orders are processed within 3–5 business days after payment confirmation to ensure each piece meets our quality standards. During peak seasons or special collection launches, processing may extend to 5-7 business days to maintain our attention to detail. You will receive comprehensive email notifications at each stage, including updates should any unexpected delays arise beyond our standard processing window.
Transit commences once your furniture departs our warehouse. Domestic shipments within the United States typically require 7–15 business days via our standard delivery service. International destinations including Canada, United Kingdom, European Union countries, Australia, Japan, and select Middle Eastern regions require 14–21 business days, accounting for customs inspections and our commitment to damage-free transportation of substantial furniture items. These extended timeframes reflect our partnership with specialized carriers experienced in handling premium furniture with the required care and attention.
Available shipping destinations include: United States, Canada, United Kingdom, European Union nations, Australia, Japan, and select Middle Eastern countries. Complete destination lists appear during checkout based on current logistics partnerships and furniture shipping capabilities.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.
Domestic Orders: 7–15 business days
International Orders: 14–21 business days
Shipping Fee: US$0 (no hidden costs)
Shipping Method: All orders are shipped via our standard shipping service
Processing Time: Orders are processed within 3–5 business days
Delivery Time: Standard delivery takes approximately 7–15 business days, depending on the destination
Coverage: Free shipping applies to all regions we currently ship to
Delivery times are estimates and may vary depending on destination, local carrier services, customs processing, and external factors
A shipping confirmation email with tracking information will be sent once your order ships
Every order qualifies—enjoy shopping with absolutely no shipping charges.
All international furniture shipments may be subject to import duties, taxes, and customs fees based on your country's regulations. For EU/UK/Australia orders exceeding $300, we include prepaid VAT/GST. Customers are responsible for all other duties and taxes in their respective countries. Unclaimed parcels will incur a $15 restocking fee plus applicable return shipping charges. We strongly recommend consulting your local customs office before ordering substantial furniture pieces to understand potential additional costs.
We require adult signatures for all furniture deliveries due to the size and value of our products. Three delivery attempts will be made before items return to our facility. Reshipment fees apply ($25 domestic/$60 international) for returned shipments. For security and insurance reasons, we cannot deliver to parcel lockers, PO boxes, or freight forwarding addresses. Please ensure your delivery address can accommodate furniture receiving during business hours.
Comprehensive tracking links are emailed upon dispatch, with specialized monitoring for furniture shipments. Our customer service team at [email protected] provides personalized updates upon request, including customs clearance assistance for international clients and delivery coordination for larger furniture items requiring special handling.
Custom furniture pieces and special orders require 21–28 business days for production before shipping. Holiday closures (December 24-January 2) pause all shipments and processing. Weather-related delays or carrier restrictions may automatically trigger protective storage at our partner warehouses until safe transit conditions resume. For oversized furniture items, additional delivery time may be required for proper scheduling and handling.
