At www.fletchfurn.com ("we", "our", "us"), we are committed to protecting your privacy while delivering exceptional furniture experiences featuring stylish designs and durable materials. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, make purchases of our premium three-seater sofas, rattan chairs, dressers, and consoles, or engage with our services.
By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with any aspect of this policy, please discontinue use of our services immediately.
We collect various categories of personal data to provide seamless service and ensure you find the perfect furniture pieces for your home:
Identification Data: Full name, email address, contact number, and detailed shipping/billing addresses required for order processing and delivery verification of our premium furniture collections.
Financial Information: Encrypted payment details including credit card numbers or digital wallet information processed through PCI-compliant gateways to ensure secure transactions for your furniture investments.
Transactional History: Comprehensive records of purchases, returns (processed within 3-5 business days, extended to 5-7 business days during peak seasons), exchanges, and customer preferences for personalized furniture recommendations and service.
Technical Data: Device identifiers, IP addresses, browser specifications, and cookie data collected through automated tracking technologies to enhance your browsing experience.
Communication Records: Correspondence history including customer service inquiries about our furniture collections and marketing engagement metrics.
Your information enables us to deliver exceptional furniture service through:
Order Execution: Processing payments, arranging international shipments (delivery timeframe: 7-21 business days), and managing extended return windows (21-day return policy from delivery date) for our furniture collections.
Customer Relationship Management: Providing tailored furniture recommendations, style consultations, and handling after-sales support requests for your home furnishing needs.
Service Enhancement: Analyzing browsing patterns to optimize website functionality and furniture assortment, helping you discover the perfect three-seater sofa or console table.
Security Protocols: Implementing fraud detection systems and cybersecurity measures to protect sensitive data related to your furniture purchases.
Legal Compliance: Meeting tax obligations, customs documentation requirements for international furniture shipments, and regulatory reporting standards.
We maintain strict confidentiality standards while collaborating with:
Logistics Partners: Selected courier services receiving limited shipment information for delivery coordination of our furniture pieces, including special handling requirements for large items like sofas and dressers.
Payment Processors: Certified financial institutions handling transaction authorization without storing full payment details for your furniture purchases.
Analytics Providers: Trusted third parties assisting with website performance measurement using anonymized data sets to improve your furniture shopping experience.
Legal Authorities: Disclosure only occurs when mandated by court orders or governmental regulations concerning furniture imports and exports.
We never sell customer databases or permit unauthorized commercial use of personal information related to your furniture preferences and purchases.
Our sophisticated cookie framework includes:
Essential Cookies: Session management and shopping cart retention for uninterrupted browsing of our furniture collections.
Preference Cookies: Storage of language selections, regional settings, and furniture style preferences for personalized displays.
Analytical Cookies: Collection of aggregated usage statistics to improve site architecture and furniture presentation.
Marketing Cookies: Non-intrusive tracking for relevant promotional content display featuring our latest furniture arrivals.
Comprehensive cookie controls are available through our preference center, accessible via website footer.
We employ enterprise-grade protections including:
Transport Layer Security (TLS) 1.3 encryption for all data transmissions related to your furniture orders and personal information.
Tokenization of payment credentials with industry-leading processors to secure your furniture purchase transactions.
Regular penetration testing and vulnerability assessments conducted by cybersecurity specialists to protect your account information.
Multi-factor authentication protocols for administrative system access to safeguard customer data.
While we implement rigorous safeguards, absolute security cannot be guaranteed for electronic communications regarding your furniture selections and orders.
Subject to jurisdictional regulations, you may exercise:
Access Rights: Request copies of personal data in machine-readable format related to your furniture purchases and preferences.
Rectification Privileges: Update inaccurate or incomplete information through account settings to ensure proper delivery of your furniture orders.
Erasure Requests: Demand deletion of non-essential data where legally permissible, excluding transaction records required for warranty purposes.
Processing Restrictions: Limit certain uses of personal information while maintaining essential service functionality for furniture delivery and support.
For assistance with these rights, contact our Data Protection Officer at [email protected].
Our website may contain references to third-party platforms for complementary furniture services and design inspiration. These external sites operate under independent privacy policies beyond our jurisdiction.
This Privacy Policy undergoes periodic review to reflect operational changes in our furniture business. Significant modifications will be announced through prominent website notices for 30 days prior to implementation. The "Last Updated" date indicates the most recent revision.
