Our curated furniture collections feature limited quantities to maintain design exclusivity and quality craftsmanship. Should an item become unavailable after your purchase due to high demand or material sourcing challenges, we will notify you within 3 business days with these tailored options: (1) priority access to our upcoming collection featuring similar aesthetic and functional pieces, (2) full refund processed immediately through your original payment method, or (3) store credit with 15% bonus value for your next furniture investment. This approach reflects our dedication to creating heirloom-quality pieces rather than mass-produced items, while ensuring complete customer satisfaction with your furnishing selections.
All prices are displayed in USD and final at checkout. We maintain transparent pricing that reflects our premium materials including solid wood frames, reinforced joinery, and high-density cushioning. In rare cases of significant pricing discrepancies (e.g., a $1,200 sofa listed as $120), we reserve the right to cancel orders and will notify you within 3 business days. For any orders canceled due to pricing errors, we offer a 20% discount code toward future purchases as compensation for the inconvenience, maintaining our brand's integrity and commitment to fair value for quality craftsmanship.
Each furniture order undergoes comprehensive quality inspection and specialized packaging to protect during transit. Standard processing takes 3-5 business days, while during peak seasons processing may extend to 5-7 business days to ensure each piece meets our durability standards. You will receive detailed tracking information via email once your furniture ships. For custom-made items requiring additional craftsmanship time, such as specialized fabric treatments or custom sizing, estimated production and delivery timelines will be clearly displayed during checkout to properly manage your expectations for these investment pieces.
We utilize specialized furniture shipping partners with white-glove service options to ensure your premium pieces arrive in perfect condition. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days depending on customs clearance. All international furniture shipments include comprehensive prepaid customs documentation with accurate product valuations and material descriptions to prevent delays - essential for our global clientele investing in durable, design-forward furniture meant to last for generations.
We accept returns within 30 days of delivery for store credit or exchange, acknowledging that furniture requires proper consideration in your space. Items must be in original, unused condition with all protective packaging and documentation intact. Return processing may take 12-15 business days after we receive your furniture at our warehouse. For quality assurance, all returned items undergo thorough inspection for any damage or wear before approval. Customized pieces and final sale items (clearly marked during purchase) are excluded from returns to maintain the exclusivity and specialized nature of certain collections.
All visual content including product photography, design schematics, and furniture configuration concepts are protected intellectual property. Unauthorized commercial use (such as replicating our distinctive designs, manufacturing similar pieces, or using proprietary images for third-party sales) is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's unique design aesthetic that combines fashionable elements with exceptional durability and functionality.
Our furniture specialists are available via email at [email protected] for any inquiries regarding product specifications, material care, or space planning. Response time is typically within 2-3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing furniture orders or delivery coordination, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to creating functional, fashionable furniture pieces that enhance your living spaces for years to come.
