Every FletchFurn order undergoes rigorous quality inspection to ensure our signature blend of contemporary design and durable craftsmanship. Given our focus on handcrafted furniture pieces including three-seater sofas, rattan chairs, vanities, and consoles, order processing typically requires 3-5 business days—extended compared to standard furniture retailers. During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively accepted within 48 hours of purchase by contacting [email protected]. Beyond this period, your custom furniture enters our specialized production workflow and cannot be canceled, though our generous return window provides ample flexibility for reconsideration.
We guarantee the structural integrity and aesthetic excellence of our furniture collections. Unassembled, unused items in original packaging may be returned within 30 days of delivery—significantly exceeding standard furniture industry practices. For exchanges of premium pieces like our signature three-seater sofas or rattan collections, we allow 45 days to accommodate international shipping complexities associated with quality materials. Initiate returns through www.fletchfurn.com and select preferred exchange options. Customized items and final sale products marked "Non-Returnable" are permanently excluded from return eligibility.
To maintain our premium furniture standards, returns must satisfy these conditions: (1) Show absolutely no assembly, wear, scratches, or stains (2) Contain all original protective packaging including FletchFurn foam wraps and corner guards (3) Include complete assembly hardware and instruction manuals. Our quality team performs comprehensive five-point inspections upon return receipt. Items failing inspection due to customer-induced damage will be returned at your expense within 14 business days with a detailed craftsmanship assessment report.
Refunds require 10-14 business days after we receive and inspect your return—this extended duration accommodates our meticulous furniture quality verification. The refunded amount excludes original specialized furniture shipping fees and any return transportation charges. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before funds reflect in your account, depending on your financial institution's policies.
Customers assume return shipping costs unless the return stems from our error (incorrect/damaged item delivery). We strongly recommend insured, white-glove return shipping services—FletchFurn cannot assume liability for lost or damaged return shipments. For exchange orders exceeding $500 in value, we provide prepaid specialized furniture carrier labels (deducted from your refund if the return label remains unused).
Report manufacturing defects or transit damage within 10 days of delivery by emailing [email protected] with detailed photographs/videos documenting the issue. We'll coordinate complimentary return pickup and prioritize replacement (subject to artisan availability) or issue a complete refund including original premium shipping charges. This exception to our standard policy demonstrates our unwavering commitment to furniture excellence.
Custom-configured furniture and made-to-order pieces are permanently final sale. For holiday season purchases (November 20 - December 31), the return window extends through January 31. Commercial/bulk orders follow separate policy guidelines—consult your dedicated account manager. FletchFurn reserves the right to decline returns from clients demonstrating excessive return patterns (exceeding 35% of total orders).
For return authorization or policy clarification, contact our Furniture Specialists at [email protected] (response within 72 hours). Always include your order number and visual documentation for damaged items. Visit www.fletchfurn.com for premium client support during business hours EST.
