All transactions completed through www.fletchfurn.com require immediate payment processing via our encrypted checkout system. We proudly accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your financial authorization must be fully verified before we commence any order preparation activities. In exceptional circumstances where payment validation encounters difficulties, we retain the right to cancel your purchase order without advance notification. International customers should note that currency conversion charges may be imposed according to your financial institution's foreign transaction policies. Our sophisticated payment infrastructure ensures your sensitive information remains protected throughout the transaction process, reflecting our commitment to both security and elegant shopping experiences. We meticulously craft each payment gateway to complement the refined nature of our furniture collections, ensuring your purchasing journey matches the quality of our designer three-seater sofas, rattan chairs, dressing tables, and console units.
Following successful transaction completion, you will automatically receive a comprehensive order confirmation message delivered to the email address you provided during the checkout procedure. This electronic document functions as your official purchase receipt and encompasses all vital order particulars including precise product specifications, detailed pricing analysis, and comprehensive shipping information. We earnestly advise meticulously examining this confirmation correspondence as it constitutes the legally binding agreement between you and our design-focused furniture enterprise. Should you identify any inconsistencies or require modifications, please promptly reach out to our customer experience team at [email protected] within 24 hours of order placement. Our confirmation system is engineered to reflect the meticulous attention to detail found in our durable material selections and fashion-forward designs, ensuring transparency matches the quality of our curated furniture pieces.
While we employ advanced real-time inventory management technology, occasional overselling situations may arise due to the high demand for our exclusive furniture collections. In these rare instances, we will formally notify you via electronic mail within 48 hours of purchase completion. You maintain the option to await product restocking (generally requiring 3-4 weeks for our handcrafted pieces) or receive a comprehensive refund. We cannot guarantee continuous availability for any specific furniture finish, fabric selection, or design style presented on our digital platform. All products remain subject to prior sale until your order undergoes complete processing and shipping confirmation. Our inventory system mirrors the selective nature of our curation process, where we source only the finest three-seater sofas, premium rattan chairs, exquisite dressing tables, and sophisticated consoles that meet our stringent durability and design standards.
Orders typically necessitate 3-5 business days for meticulous processing before shipment commencement. During peak seasonal periods or special promotional events, processing duration may extend to 5-7 business days to ensure proper quality verification. Following dispatch, domestic deliveries generally arrive within 10-18 business days, while international shipments may require 18-28 business days contingent upon customs clearance procedures. You will obtain shipping confirmation documentation with tracking details when your furniture order departs our fulfillment center. Please acknowledge that we cannot assume responsibility for delays instigated by carrier services or customs regulatory authorities. Our extended shipping timeframes reflect the careful handling required for our premium furniture pieces, ensuring your three-seater sofa, rattan chair, dressing table, or console arrives in impeccable condition, ready to enhance your living space with its enduring style and robust construction.
We accept returns within 25 days of delivery confirmation for store credit or product exchange. All items must remain unused, unassembled, and in original protective packaging with all manufacturer tags and documentation intact. Customized furniture pieces and clearance items are considered final sale and cannot be returned. To initiate a return procedure, please email [email protected] providing your order reference number and detailed reason for return. You will receive comprehensive instructions and a prepaid return label if your return qualifies under our policy. Credit for authorized returns will be processed within 12 business days of receiving the returned merchandise at our inspection facility. Customers bear responsibility for return shipping expenses unless the return stems from our error in fulfillment or product damage during transit. Our extended return period acknowledges the considered decision-making involved in selecting premium furniture that combines fashionable design with lasting durability.
All pricing information is presented in USD and incorporates applicable value-added taxes where mandated by governing regulations. We reserve the prerogative to modify pricing without previous notification due to market variations, currency exchange rate fluctuations, or supplier cost adjustments. If you completed an order preceding a price modification, you will be charged the amount displayed during your checkout process. Promotional discounts cannot be combined unless specifically indicated in offer terms. Any import duties, regional taxes, or customs clearance fees for international orders remain the customer's exclusive financial responsibility. Our pricing structure reflects the superior quality materials and design integrity of each three-seater sofa, rattan chair, dressing table, and console in our collection, ensuring transparency in our commitment to furniture that balances contemporary aesthetics with enduring functionality.
For any questions concerning your furniture purchase, please contact our customer service representatives at [email protected]. We customarily respond within 48 hours during standard business days. When corresponding with our team, kindly include your order number and pertinent details to facilitate efficient assistance. Business Address:3000 S ELM EUGENE ST, GREENSBORO, NC 27406
